Shipping Policy

SMOKEIRON Shipping Policy

SMOKEIRON products are built and shipped from Alberta, Canada.

Processing time

Orders are processed as quickly as possible. Because SMOKEIRON products are built in small batches, some products may have limited availability or short lead times.

If an order is delayed, we will contact you using the email address provided at checkout.

Shipping rates

Shipping rates are calculated at checkout where available. SMOKEIRON products are heavy steel items and may ship in more than one package.

Shipping costs are not included in product discounts unless specifically stated.

Carriers

We may use third-party carriers or shipping platforms to deliver orders. Carrier selection may depend on destination, package size, product weight, and available rates.

Local pickup or local delivery

Where offered, local pickup or local delivery options will appear at checkout. Pickup or delivery arrangements must be confirmed before the order is released.

Delivery times

Delivery times are estimates only and may vary due to carrier delays, weather, rural delivery requirements, or other circumstances outside our control.

Shipping damage

Please inspect your shipment when it arrives. If there is visible damage, take photos of the packaging before opening where possible.

If your order arrives damaged, contact info@smokeiron.com within 7 days of delivery with your order number and photos.

Incorrect shipping information

Customers are responsible for entering accurate shipping information. SMOKEIRON is not responsible for delays, failed delivery, or extra charges caused by incorrect or incomplete addresses.