SMOKEIRON products are heavy-duty, small-batch outdoor fire-cooking products. Orders are packed carefully and shipped using available carrier services based on destination, package size, and package weight.
Shipping Rates
Shipping rates are calculated at checkout.
Rates may vary depending on:
- delivery location
- package size
- package weight
- carrier availability
- number of boxes required for the order
The RS4 Base Unit and RS4 Accessory Pack may ship separately due to product weight and packaging requirements.
Heavy Product Shipping
SMOKEIRON products are built from heavy steel. Shipping costs may be higher than standard consumer goods because of package weight and size.
Please review shipping rates at checkout before completing your order.
Local Pickup or Delivery
Local pickup or delivery may be available in or near Red Deer, Alberta.
If you are local or nearby and want to discuss pickup or delivery options before ordering, contact SMOKEIRON through the Contact page.
Processing Time
Orders are processed as quickly as possible.
Because SMOKEIRON products are built and packed in small batches, processing time may vary depending on current batch availability, finishing, packaging, and order volume.
If timing is critical, contact SMOKEIRON before ordering.
Shipping Damage
Inspect your order when it arrives.
If your order appears damaged, contact SMOKEIRON as soon as possible with:
- your order number
- photos of the packaging
- photos of the damaged area
- a description of the issue
Do not discard packaging until the issue is reviewed.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
SMOKEIRON is not responsible for delays, extra charges, or failed delivery caused by incorrect or incomplete shipping information.
Contact
For shipping questions, local pickup, delivery options, or current batch availability, contact SMOKEIRON through the Contact page.